Urgent Assistant Front Office Manager

The Hyatt Centric is delighted to invite applicants for the position of Assistant Front Office Manager.

Working within the highly respected Hodson Bay Group, and with the impressive support of the Hyatt Partnership, explore this exciting journey with us in introducing and establishing the Hyatt Centric, The Liberties Dublin, as a leading hotel in the Capital.

Hodson Bay Group is delighted to be part of the Failte Ireland Employer Excellence Programme and was recently certified as A Great Place to Work. Take the journey with us to discover who you are and what you can achieve.

Job Title:

Assistant Front Office Manager

Responsible to:

Rooms Division Manager, General Manager

Job Summary:

The role of Assistant Front Office Manager involves the day-to-day management of all front office procedures alongside the existing team i.e. guest check- ins and check-outs, balancing and handling of cash, and dealing with guest queries. Ability to always provide the highest level of Customer Service to the Guests and to maximise all opportunities and actual bookings by way of excellent people skills, product knowledge and closing sales ability. Managing resources and scheduling, liaising with other departmental heads, training and building existing team.

Main Duties:

· Working alongside a second assistant front office to manage in all aspects of front office operations.

· Deliver exceptional service to all guests, ensuring a welcoming and professional experience.

· To maximise bookings and sales in all areas dealt with at Reception and to achieve monthly targets.

· Ensure compliance with corporate standards, including printed materials and presentation.

· Lead and motivate the front office team to achieve sales goals and maintain high service standards.

· Implement and refine front office systems, policies, and procedures for operational efficiency.

· Proactively engage with current and upcoming guests to up sell services.

· Maintain high standards of customer care and professionalism at all times.

· Train and develop front office staff to meet performance and service expectations

· Oversee the day-to-day running of the reception area, ensuring smooth operations and effective systems.

· Co-ordinate a training manual for your department.

· Ensure all front office staff have a thorough understanding of hotel facilities.

· Manage printed materials and stationery stock, ensuring adequate supplies are maintained.

· Promote a safe and healthy work environment, adhering to Health, Safety, and Fire procedures.

· To offer the highest level of guest service in the Hotel, ensuring the 4-star agreed standards are always met.

· Attend and contribute to training sessions as required.

· Maintain high standards of personal hygiene and grooming wear the designated uniform and name badge.

· Ensure secure handling of cash and credit card transactions.

This job description is not exhaustive and may be amended to meet the evolving needs of the business. Additional duties may be assigned by management.

Hours of Work:

Your normal working week will be 5 days over a 7-day roster. The weekly roster includes weekend work.

Tenure of Employment:

This post is full time in nature.

Experience Required:

· Previous experience in a similar front office management role

· A relevant third level qualification would be desirable

· Excellent level of spoken & written English

· Proven experience of working as part of a team

· Excellent planning and organisational skills

· Excellent customer service and interpersonal skills

· Strong IT skills

· Ability to work without direct supervision

· Capacity for flexibility, change and innovation

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