Front Office Manager

Company Description

A luxury hospitality brand for modern travelers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world's most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery.

Anantara The Marker Dublin Hotel is a sleek, contemporary landmark inspired by the elements and overlooking the waterfront of Grand Canal Square. This luxury hotel in Dublin is in an ideal position for exploring the city's main tourist attractions and its main business and financial district. It is conveniently close to the IFSC and the Convention Centre Dublin.

Part of the regenerated Docklands that exemplify the city's cosmopolitan future, the hotel is ideal for both business and leisure guests. The area is home to tech and finance giants, chic restaurants and world-class theatres.

We are looking for a Front Office Managerto manage the Front Desk team, Nights team, Back Office Administrator, Switchboard Operators, Concierge, Guest Relations and Door and Bell team. The ideal candidate should have previous front of house management experience in a luxury five star hotel and must currently have the right to work in Ireland / EU.

Prior five star hotel experience required, International experience desirable. Excellent communication skills and proficiency in the English language a must.

Job Description

People Skills

• To assist in the recruitment and selection of team members.
• To appraise all team members following the agreed appraisal procedure.
• To ensure that all team members comply with the employee handbook.
• To manage the Time and Attendance System for relevant departments.
• To ensure holidays, bank holidays, and lieu time are managed for all team members.
• To ensure departmental daily briefings are carried out at relevant times.
• To chair monthly departmental meetings and ensure team members attend General Team Meetings
• To ensure that all team members are rostered following the Organisation of Working Time Act.
• To ensure that all team members adhere to the hotel's grooming procedures.
• To identify and develop key team members and develop a succession plan in conjunction with the People & Culture Department.
• To train all team members to have full knowledge and understanding of the Leading Hotels of the World Quality Assurance targets and that the highest standards of quality are delivered consistently to our guests
  • To support the hotel's Environmental policy by complying with waste management and monitory energy efficiency.
    

Leadership Competencies

• To be self-motivated and set a positive example for employees through their attitude and performance.
• To demonstrate high levels of energy, enthusiasm, and professionalism.
• To encourage the team towards Hotel and individual objectives and aims.
• To show concern for their team members and interact with them in a positive manner
• To provide a great work environment that treats each other with dignity and respect and embraces diversity.
• To demonstrate strong leadership skills and regularly show an ability to adjust their approach to deal with different people and situations.
• To communicate in a structured and effective manner with their team.
• To build and sustain effective relationships with employees and customers.
• To motivate, inspire, and empower others to improve performance.
• To be fully knowledgeable and compliant with the Leading Hotels of the World LQA program

Additional Information

All Candidates must currently have the right to work in Ireland full time.

What do we have to offer you?

• Competitive Salary
• Refer a Friend program - €500 bonus for a referral of your friend or acquaintance for a vacancy in Anantara The Marker Dublin Hotel or another hotel of Minor Hotels Group
• Excellent Room Employee Rates in all Minor Hotels properties worldwide
• Unlimited access to the eLearning platform
• Increased holiday entitlement for long-service employees
• Meals whilst on duty in our employee restaurant
• Employee Recognition Awards
• Employee Assistance Program - mental health and wellbeing support
• Complimentary provision and laundry of uniforms
• Local employee discounted rates (Spa, restaurant, bar, rooftop) for employees with friends and family.

References:

All employment offers are made subject to us receiving two satisfactory references, which could be:

• A corporate email and/or phone number or
• A letter in a headed paper signed by the manager / HR

We will not ask for reference details until you reach the interview stage.

The ideal candidate should have previous front of house management experience in a luxury five star hotel and must currently have the right to work in Ireland / EU.

Prior five star hotel experience required, International experience desirable. Excellent communication skills and proficiency in the English language a must.