Front Office Manager

1 week ago

Dublin, Dublin City, Ireland Minor Hotels Europe and Americas Full time
Overview

We are looking for a Front Office Manager to manage the Front Desk team, Nights team, Back Office Administrator, Switchboard Operators, Concierge, Guest Relations and Door and Bell team. The ideal candidate should have previous front of house management experience in a luxury five star hotel and must currently have the right to work in Ireland / EU. Prior five star hotel experience required, International experience desirable. Excellent communication skills and proficiency in the English language a must.

Responsibilities
  • To assist in the recruitment and selection of team members.
  • To appraise all team members following the agreed appraisal procedure.
  • To ensure that all team members comply with the employee handbook.
  • To manage the Time and Attendance System for relevant departments.
  • To ensure holidays, bank holidays, and lieu time are managed for all team members.
  • To ensure departmental daily briefings are carried out at relevant times.
  • To chair monthly departmental meetings and ensure team members attend General Team Meetings.
  • To ensure that all team members are rostered following the Organisation of Working Time Act.
  • To ensure that all team members adhere to the hotel's grooming procedures.
  • To identify and develop key team members and develop a succession plan in conjunction with the People & Culture Department.
  • To train all team members to have full knowledge and understanding of the Leading Hotels of the World Quality Assurance targets and that the highest standards of quality are delivered consistently to our guests.

All Candidates must currently have the right to work in Ireland full time.

What do we have to offer you?
  • Refer a Friend program - €500 bonus for a referral of your friend or acquaintance for a vacancy in Anantara The Marker Dublin Hotel or another hotel of Minor Hotels Group
  • Excellent Room Employee Rates in all Minor Hotels properties worldwide
  • Unlimited access to the eLearning platform
  • Increased holiday entitlement for long-service employees
  • Meals whilst on duty in our employee restaurant
  • Employee Recognition Awards
  • Employee Assistance Program - mental health and wellbeing support
  • Complimentary provision and laundry of uniforms
  • Local employee discounted rates (Spa, restaurant, bar, rooftop) for employees with friends and family.
Seniority level
  • Mid-Senior level
Employment type
  • Full-time
Job function
  • Other
Industries
  • Hospitality
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