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Front Office Coordinator

2 weeks ago

Dublin, Dublin City, Ireland beBeeCoordinators Full time €25,000 - €40,000

Job Title: Front Office Coordinator

We are seeking a highly organized and customer-focused individual to manage the front office area.

The ideal candidate will have excellent communication skills, be able to multitask and work well under pressure. The successful candidate will be responsible for managing the front office area, answering phone calls, greeting patients and visitors, and performing administrative tasks as required.

Main Responsibilities:

  • Manage patient, staff, family and visitor interactions with empathy and excellent communication skills
  • Mange and sort internal/ external post daily
  • Communicate relevant information to the wider organization when appropriate
  • Manage the ordering and logging of taxis
  • Send SMS reminders to patients for upcoming appointments
  • Coordinate visitor sign ins with the security team
  • Coordinate walk-in assessments and admissions with the appropriate staff
  • Complete complaints / adverse incident reports where necessary
  • Update, manage and distribute the organization's telephone listings
  • Observe the front office area and report entry of any unauthorized persons
  • Assist with the issuing and collection of bleeps
  • Support other staff with the operation of ICT equipment ad software available at the front desk
  • Participate in all staff development and in-service training relevant to the role
  • Provide administrative support for other teams within the administrative department
  • To be fully familiar with the terms of the Safety, Health and Welfare at Work Act and all relevant policy documents of the organization

Required Skills and Qualifications:

  • Leaving Certificate or FETAC Level 5 or equivalent required as a minimum
  • Minimum 2 years' experience in a similar role
  • Excellent IT skills - Microsoft 365 and Microsoft Office Suite
  • Display excellent customer care skills and empathy