Level 3 Application Support Specialist

3 days ago


Letterkenny, Donegal, Ireland Tata Consultancy Services Full time
Role Overview
The AFC function plays a critical role in Deutsche Bank's operations, and as an L3 Senior Application Support Engineer, you will be part of this team. Your responsibilities will include incident/problem management, root cause analysis, troubleshooting, and debugging the application to resolve production incidents. You will work closely with the L2/Dev team to deliver solutions for technical infrastructure components.

The role requires good knowledge and hands-on experience with Java and microservice architecture, Angular.js/React.js, and database and SQL queries. You should also have excellent analytical skills and communication skills with fluency in English (written / verbal).

You will be working in a fast-paced environment with competing and alternating priorities, and your ability to balance business demands and IT fulfillment is essential. The role involves coordinating and collaborating with other teams, escalation handling, production alerts monitoring, suggesting and implementing solutions, and documenting and reporting on relevant information required for production incident management.

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