Application Support Expert

3 days ago


Letterkenny, Donegal, Ireland Tata Consultancy Services Full time
Key Responsibilities
In this role, you will be responsible for performing root cause analysis, troubleshooting, and debugging the application to resolve production incidents reported. You will also coordinate and collaborate with other teams, escalate issues as necessary, and monitor production alerts generated to identify and diagnose any production issues. Furthermore, you will suggest and implement solutions to mitigate repeat production issues and maintain up-to-date documentation of relevant information required for production incident management.

You will work closely with the L2/Dev team to deliver solutions for technical infrastructure components and provide excellent analytical skills and communication skills with fluency in English (written / verbal). Additionally, you will have the opportunity to grow your career, be exposed to new technologies, and work with customers to identify opportunities to support their strategy and improve their processes across functions.

This role requires good knowledge and hands-on experience with Java and microservice architecture, Angular.js/React.js, and database and SQL queries. You should also have strong analytical skills, the ability to work in virtual teams and matrixed organizations, and design and write code in accordance with provided business requirements.

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