
Customer Relationship Team Leader
2 days ago
Job Title: Team Lead, Customer Account Management
Summary: We are seeking a seasoned team lead to oversee account management specialists and drive customer satisfaction.
About the Role: As a key member of our team, you will be responsible for fostering professional growth among your team members, monitoring KPIs, and taking corrective actions to improve performance. You will also build and maintain positive relationships with key clients, ensuring their satisfaction and loyalty.
Key Responsibilities:
- Foster Team Growth: Oversee account management specialists, support their daily tasks, and foster their professional development.
- Drive Performance: Monitor KPIs, take corrective actions, and implement processes to improve team performance.
- Client Relationships: Build and maintain positive relationships with key clients, ensuring satisfaction and loyalty.
- Customer Service: Implement and optimize customer service processes, resolving issues proactively.
- Collaboration: Collaborate with sales, marketing, and operations teams to align actions and achieve business goals.
- Reporting: Prepare reports on team performance and customer service outcomes.
Requirements:
- Management Experience: 1-2 years of management experience in a related field.
- Industry Knowledge: 2+ years of experience in banking or financial services (preferred).
- Leadership Skills: Proven success in leading teams and increasing customer value.
- Tech Skills: Knowledge of Salesforce CRM (a plus).
Location: Cherrywood, Dublin. Hybrid schedule: in-office 3+ days/week, flexible outside.
Benefits: We offer a dynamic, diverse environment with benefits for health, financial security, and career development.
Note: Posting may close early due to high application volume.
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