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Customer Service Operations Manager

2 weeks ago

The Municipal District of Comeragh, Ireland TN Ireland Full time
Job Overview

PINWOOD Healthcare is a leading developer, manufacturer and marketer of healthcare products with a global presence. We are seeking an experienced Senior Customer Service Executive to join our International Customer Services Department.

The successful candidate will be responsible for providing support to our customers, processing and monitoring the change control process, and managing customer accounts. Strong communication and problem-solving skills are essential for this role.

Main Responsibilities:

  • Provide exceptional customer service and support to international customers
  • Process and monitor the change control process to ensure smooth delivery of goods
  • Manage and maintain order entry and credit claims processes for customers
  • Prepare necessary documentation for timely shipping of goods
  • Produce accurate reports to track customer interactions and sales performance
  • Maintain administration systems and processes in an organized and efficient manner

Key Requirements:

  • Excellent communication and problem-solving skills
  • Ability to work effectively in a team environment
  • Strong organizational and time management skills
  • Proficiency in Microsoft Office applications