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Customer Success Lead, Onboarding

2 weeks ago

Dublin, Dublin City, Ireland Zoom Video Communications Full time
About Our Team

We are a dynamic and collaborative team dedicated to delivering exceptional customer experiences. As a key member of our onboarding project team, you will be responsible for managing multiple customer projects simultaneously, ensuring timely delivery and meeting customer expectations.

Our team works closely with customers to understand their needs and develop customized solutions. We are passionate about delivering high-quality training and support to customers, helping them get the most out of our platform. This includes creating customized training plans, delivering workshops, and providing ongoing support through various channels.

We are seeking an experienced Project Coordinator to join our team. As a key member of our onboarding project team, you will be responsible for supporting the delivery of successful implementations of our platform. This includes coordinating customer communications, tracking project progress, and identifying areas for improvement.

To succeed in this role, you must have strong organizational skills, attention to detail, and excellent communication skills. Experience in software project implementation and a customer-first mentality are essential for this role.