
Pharmacy Service Associate
1 week ago
Job Overview:
The Pharmacy Technician is a key member of our pharmacy team, responsible for supporting the Managing Pharmacist in the dispensary. The ideal candidate will have excellent communication skills, a high level of proactivity, and the ability to work independently.
Duties and Responsibilities:
- Receive, record, and assemble prescriptions accurately, issue receipts, and inform Pharmacists of any changes in drug therapy or interactions between prescribed medications.
- Serve customers over the counter medicines and other pharmacy products as required.
- Fulfill requests for specific over the counter medicines using WWHAM questioning and recommend suitable medicines referring to the Pharmacist when necessary.
- Maintain computer records, ensure paperwork is up-to-date, and follow Company procedures.
- Address errors or safety issues promptly with the Managing Pharmacist and/or Business Territory Manager.
- Ensure smooth running of the dispensary, including stock rotation, maintaining appropriate stock levels, using correct suppliers, and verifying delivery details set by the Managing Pharmacist.
- Keep the Pharmacy clean and tidy, addressing Health and Safety issues promptly with the Pharmacy Manager and/or Managing Pharmacist.
- Follow Pharmacy Standard Operating Procedures, maintaining consistent professional standards at all times.
- Assist with over the counter sales and other front-of-counter duties.
- Perform any additional tasks as required.
Leadership and Teamwork:
- Support other stakeholders within the pharmacy and throughout the Allcare Network to deliver company goals.
- Work proactively and take initiative.
- Build positive relationships with colleagues, customers, and healthcare professionals.
- Participate in staff training programs and implementation, developing the role function.
- Maintain good working relationships between colleagues, customers, and healthcare professionals.
- Work effectively as part of the Pharmacy team, being flexible and adaptable.
Customer Focus:
- Deliver customer service to the highest quality, providing advice and information as required on product ranges available in the Pharmacy.
- Provide professional and efficient customer service at all times, enhancing relationships with Pharmacy Customers.
Qualifications, Experience, and Skills Required:
- IPU Pharmacy Technician course or Higher Certificate in Pharmacy Technician Studies.
- 2 years' experience in a pharmacy technician role, preferable.
- Excellent written and verbal communication skills.
- Good attention to detail essential.
- Excellent organizational skills, able to multi-task successfully in a busy environment.
- Cashier experience advantageous.
- Ability to use discretion when addressing customer queries and treat customer/patient information with confidentiality.
- IT skills advantageous.
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