Technical Device Implementation Specialist

2 days ago

Dublin, Dublin City, Ireland beBeeTechnical Full time €35,000 - €55,000

Job Title: Technical Support Specialist

Job Description

As a technical support specialist, you will be responsible for providing assistance to users during the implementation of new devices. Your primary goal will be to ensure a seamless transition by addressing any refresh issues that may arise.

Key Responsibilities:
  • Address device refreshes in the order specified on a provided sheet.
  • Disconnect and remove hardware, placing it on a designated trolley or area for later transport to the storage room.
  • Record removed Asset details on laptops according to agreed documents.
  • Place new devices and connect them to monitors, power, LAN connections, and other necessary components.
  • Record new Asset details on laptops according to agreed documents.
  • Power up new devices, enter BIOS settings, and perform checks as documented by the HCLTech team.
  • Ask users to log on and begin Auto-pilot reimaging from provided instructions. Assist if users struggle to start Auto-Pilot.
  • Revisit each user to check progress and determine if intervention is required.
  • Take removed old devices to the storeroom area and stack them in designated locations.
  • Send pre-agreed closure sheets with status updates.
Required Skills and Qualifications

For this role, you should have strong technical skills, excellent communication abilities, and a patient demeanor.

Benefits

This position offers a unique opportunity to work with cutting-edge technology and develop your technical expertise.

Others

During the 5-day Hypercare period, you will be expected to re-attend calls for refresh if issues arise.

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