Retail Operations Manager
3 days ago
Nestlé SA is seeking a proactive and commercially driven Retail Supervisor to join our Boutique in Limerick.
The successful candidate will be responsible for attaining sales targets through premium customer experience and excellent delivery of all elements of boutique performance.
This role involves:
- Completing shop floor observations and providing feedback to the team
- Utilising customer experience and everyday coaching across the team
- Delivering a high standard of customer service
- Facilitating team training sessions
- Taking accountability for managing and resolving escalated complaints
- Monitoring and leading on internal control processes
- Leading on ad hoc audits
We are looking for confident and charismatic individuals who can deliver exceptional customer service, utilise strong communication and interpersonal skills, and demonstrate:
- Previous supervisory shop floor experience in the retail sector
- A proven track record of delivering exceptional customer service
- A strong understanding of the retail and competitive environment in which Nespresso business operates
- Enthusiasm to coach, train and mentor the Sales Assistants within your boutique
- Maintain and support a positive and collaborative team culture
In return, as part of Nestlé SA, we offer first-class training and great development opportunities, as well as an attractive benefits package including a competitive pension, up to 10% bonus, and 25 days holiday with bank holidays on top.
We value diversity and equal opportunity for all candidates.
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Retail Operations Manager
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