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Cloud Pak Technical Support Expert
1 week ago
As a Cloud Pak Technical Support Expert, you will be responsible for providing high-level technical support to our clients, resolving complex issues, and collaborating with cross-functional teams to ensure customer satisfaction.
The ideal candidate will have a strong understanding of Linux Operating System, Kubernetes, and networking protocols, as well as excellent communication and problem-solving skills.
You will be responsible for:
- Providing remote troubleshooting and analysis assistance for usage and configuration questions
- Managing assigned Support Cases, with clear and concise communication
- Reviewing diagnostic information to assist in the isolation of a problem cause (which could include assistance interpreting logs and traces)
- Collaborating with cross-functional teams to ensure customer satisfaction
- Identifying known defects and fixes to resolve problems
- Developing best practice articles and support utilities to improve support quality and productivity
- Responding to escalated customer calls, complaints, and queries
The job requires a flexible schedule to ensure 24x7 support operations and weekend on-call coverage.
