Customer Service Representative

4 days ago


Fermoy, Cork, Ireland Poundland Full time

Our Vision

We strive to be the best in customer service and provide an amazing value proposition to our customers. We are dedicated to delivering excellent service with a smile, ensuring every interaction is friendly, welcoming, and helpful.

About Our Role

As a Sales Assistant at Poundland & Dealz, you will play a key role in creating a fun and friendly store environment for our customers. Your primary focus will be on providing exceptional customer service, responding efficiently to till queues, and processing transactions securely and accurately.

Your Responsibilities

  • Ensure excellent customer service is provided in every interaction, being friendly, welcoming, and helpful.
  • Respond efficiently to till queues to ensure customer satisfaction at all times.
  • Process till transactions securely, quickly, and accurately.
  • Deliver effective product availability and replenish stock as directed.
  • Work as part of the store team to create and maintain a fun and friendly environment.
  • LIVE THE COMPANY VALUES FOCUSING ON TAKING INDIVIDUAL RESPONSIBILITY WORKING TOWARDS TEAM DELIVERY.
  • Deliver accurate cash handling and till operational procedures.
  • Deliver store changes/promotions in a timely and precise way.

BENEFITS

We offer a range of benefits to support your career development and well-being:

  • Discount Card – 10% discount on most purchases in-store, including PEP&CO
  • Family-Friendly Benefits
  • Loyal Service Awards
  • My Staff Shop – exclusive discount portal
  • Apprenticeships & Career Development
  • Life Assurance Cover
  • Health & Wellbeing – employee assistance programme to support you
  • Holiday Allowance – increasing by one day per year (up to 33 days)


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