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Content Moderator

1 week ago

Dublin, Dublin City, Ireland Cpl Healthcare Full time

Role Overview

We are seeking a skilled Content Moderator to join our team at Cpl Healthcare. As a Content Moderator, you will play a crucial role in ensuring the quality and integrity of our online community.

Your primary responsibility will be to assist our clients in resolving inquiries empathetically, accurately, and on time. This involves becoming knowledgeable about our client's products and community standards, making well-balanced decisions, and advocating for our community effectively.

You will also investigate and resolve issues reported on our client's platform, such as requests for account support and reports of potentially abusive content. Additionally, you will respond to user inquiries with high-quality, speed, empathy, and accuracy.

About You

  • You have strong personal resilience and can operate in a pressured and fast-paced environment.
  • You are highly adaptable and possess a positive approach to challenges.
  • You have excellent decision-making and problem-solving skills.
  • You can effectively manage your time and prioritize tasks.
  • You work well as part of a team and consistently hit KPIs on time.