Operational Support Specialist

2 days ago

Belfast, Ireland beBeeCompliance Full time £29,250
Job Title: Operational Support Specialist

About NOW Group:

NOW Group is a social enterprise committed to empowering individuals with learning difficulties and autism into sustainable employment and meaningful lives.

We deliver a range of services including training, employment support, and social enterprise initiatives.

The Skills for Life & Work Programme supports individuals with disabilities and additional needs to gain qualifications, develop essential life skills, and prepare for employment.

The Role

The Operational Support Specialist will play a key role in ensuring the smooth operation of administrative processes and maintaining funder compliance across the Skills for Life and Work programme.

You'll be the backbone of our operational integrity, supporting the delivery team, completing participant paperwork, monitoring data, and ensuring we meet the highest standards of governance.

This includes providing administrative support, managing phone enquiries, completing enrollment paperwork, recording participant attendance, working closely with the training team, gathering evidence of outcomes, and assisting with reporting requirements.

You will also maintain accurate information in our internal CRM system and undertake any other administrative duties as required.

Key Responsibilities:
  • Provide administrative support across the Skills for Life and Work Programme
  • Monitor and respond to phone enquiries and assign referrals to relevant staff
  • Complete participant enrollment paperwork for the TAMS system
  • Record participant attendance and complete associated admin tasks
  • Work closely with the training team to register courses and produce training literature
  • Gather and maintain evidence of long-term and short-term outcomes for participants
  • Complete compliance checks and participant audits as required
  • Assist with reporting requirements for funders and regulatory bodies
  • Record minutes of team meetings
  • Maintain the internal CRM system with accurate information for analysis
About The Company

NOW Group is committed to changing lives for the better through tailored employment academies and social enterprise businesses.

We provide industry-specific training and work placements, as well as a tool called the JAM Card that allows people with invisible disabilities to discreetly ask for patience in everyday interactions.

Our focus is on innovation, dedication, and collaboration to drive positive impact.

Company Culture

We value compassion, teamwork, and empathy in our organisational culture.

Our integrated team works together to support people with learning difficulties, neurodiverse conditions, ADHD, and autism into sustainable employment.

We prioritise flexibility, care, and commitment to meet the varied needs of our participants.

In 2024/2025, our culture helped place nearly 400 people into employment and supported over 2000 individuals to achieve qualifications.

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