Community Support Analyst

4 days ago


Dublin, Dublin City, Ireland Cpl Healthcare Full time
Role Overview

We are seeking a highly motivated and organized individual to join our team as a Content Review Expert. The successful candidate will be responsible for investigating and resolving reported issues, enforcing clients Terms of Use, and developing and implementing scalable solutions to improve support for our community of users.

Key Responsibilities:
  • Investigate and resolve reported issues via ticketing system
  • Monitor reports of abuse on the site and enforce clients Terms of Use
  • Analyse data to develop ways to improve the overall user experience
Requirements:
  • Strong technical skills with ability to learn new systems
  • Excellent communication and interpersonal skills
  • High adaptability and positive approach to challenges
  • Ability to make decisions, prioritise, solve problems, and work as part of a team


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