Deliver Customer Value Through Data Driven Strategies

2 weeks ago

Dublin, Dublin City, Ireland beBeeSuccess Full time €60,000 - €90,000

Overview of the Customer Success Manager Role

We are seeking a seasoned Customer Success Manager to drive business growth through effective customer relationships, built on trust, transparency, and commitment to mission success.

Key Responsibilities:

  • To train and mentor customers on our platform, ensuring maximum value from open-source data collection and analysis.
  • To daily problem-solve and assist customers with innovative use cases that push the boundaries of technical possibility.
  • To act as the voice of the customer internally, communicating feedback and requests to a cross-functional product team.
  • To research, explore, and implement new technologies to support customers.

Essential Skills and Qualifications

  • Experience in collecting Publicly Available Information (PAI), production of OSINT and/or OSINF, internet investigations, or thorough online research.
  • Passion for technology's potential to drive change.
  • Ability to prepare and deliver product demonstrations, training workshops, and customer briefs.
  • Interest in international current affairs and information technology advancements.
  • An ethical, legal, and transparent approach to data collection.
  • Capability to obtain and maintain a security clearance for this role.

Bonus Points if You Have:

  • Exposure to social network analysis, and knowledge of clear, deep, and dark web investigation.
  • Experience as an all-source analyst, business intelligence analyst, or law enforcement investigations.
  • Experience working within a SaaS or digital consultancy environment.
  • Ability to explain complex issues to users in a simple manner.
  • Experience with data analytics, or data and network analysis.
  • Exposure to Agile software development methodologies.

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