Dental Support Officer

Program Manager

The role of the Tutor Administrator is to provide comprehensive administrative support to the Dental Nursing Education programmes.

• Provide secretarial and administrative support to the DNTs through the use of Microsoft Outlook, Word, Excel and PowerPoint and the Learning Management Systems (LMS) /programme websites: Blackboard TCD and Moodle; to the highest professional standard.
• Ensure that an effective and responsive service is provided to queries from students, staff, programme applicants and the general public.
• Answer and manage any office enquiries including telephone calls and e-mail correspondence on a daily basis, and draft replies for approval by the DNTs, raising any urgent issues for the attention of the DNTs where appropriate.

The Tutor Administrator will also be responsible for ensuring accurate and timely electronic diary management for the DNT tutors and administrators, and demonstrating initiative in prioritizing meetings and meeting deadlines. Additionally, the role involves maintaining and developing effective management systems for the programmes, including message taking, record logs, retrieval of information and database management together with efficient use of appropriate systems, ensuring the accomplishment of deadlines.

The ideal candidate will have excellent interpersonal, organizational, communication and time management skills, as well as initiative and enthusiasm with the ability to multitask with ease. They will also be able to work and integrate with an existing team, providing support to the Dental Nursing programmes, and demonstrate the ability to work independently, using their own initiative to manage a number of issues simultaneously to meet deadlines and demonstrate attention to detail.

Responsibilities include but are not limited to the following duties and responsibilities:

• Assist with the development and maintenance of lecture and clinical timetables.
• Record, monitor and calculate students' didactic and clinical attendance for the Dental Nursing Education programmes.
• Review the clinical attendance of the full-time students on a weekly basis and contact any students who may require the remediation of clinical session(s).
• Receive lecture notes from lecturers, save these to the allocated drive and folders and upload to Blackboard TCD in a timely manner.
• Verify and record assignment examination grades and calculations with attention to detail and efficiency; ensuring accuracy and quality assurance.

The post holder will attend the following meetings and all other meetings as required:

1. The Dental Allied Healthcare Professional Courses Committee Meeting.
2. The National Dental Nurse Training Programme Committee Meeting.
3. All-Staff Forum.
4. Pre-exam meetings where applicable.

The Tutor Administrator will also be responsible for compiling, managing and maintaining applicant and student personal and academic records, ensuring that these are up to date, accurate and remain confidential. This includes ensuring that the Excel formulas within the documents are correct and that documents are password-protected.

The role involves liaising with a wide range of individuals at all levels within the organisation as well as communicate with external agencies. These include; The Dental School, Dental Studies, Trinity College Dublin (TCD), University College Cork, general dental practitioners, Health Service Executive (HSE), the Dental Council of Ireland and other professional bodies as well as the general public.

The extent and speed of change in the delivery of services is such that adaptability is essential to this level of appointment. The person chosen will be required to maintain, enhance and develop their knowledge, skills and aptitudes necessary to respond to changing situations. Therefore, this Job Description is an outline of the current broad areas of responsibility and accountability and should not be regarded as a comprehensive listing.