Customer Service Representative

6 days ago


Dublin, Dublin City, Ireland TN Ireland Full time
About the Role:

We are looking for a dedicated Customer Service Representative to join our team in Dublin. As a German speaking customer support agent, you will be responsible for delivering exceptional support to our customers, utilizing your business acumen and technical expertise to drive results.

Your key responsibilities will include:

  1. Partnering with customers to resolve technical issues, leveraging phone, live chat, and web tickets to ensure seamless support.
  2. Collaborating with internal teams to develop and implement solutions, enhancing the overall customer experience and driving growth.
  3. Empowering customers to achieve their goals, providing tailored support and guidance to overcome technical barriers.
  4. Staying up-to-date with product knowledge and industry trends, applying this expertise to deliver exceptional support and drive customer satisfaction.

To succeed in this role, you will require:

  • Excellent communication and interpersonal skills.
  • Strong technical knowledge and ability to learn new concepts quickly.
  • A customer-centric approach, prioritizing empathy and personalized support.
  • The ability to work independently and collaboratively as part of a dynamic team.


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