Community Operations Analyst

3 days ago

Dublin, Dublin City, Ireland beBeeCommunity Full time €45,000 - €60,000
Job Description

As a Community Support Specialist, you will be the first point of contact for our community members, providing empathetic and accurate support to resolve their inquiries.

You will become knowledgeable about our client's products and community standards, making well-balanced decisions to effectively advocate for our community. Your strong interpersonal skills, verbal and written communication skills, and empathy will enable you to respond to user inquiries with high-quality, speed, and accuracy.

Additionally, you will use market-specific knowledge, signals, and insights to spot and scope scalable solutions to improve the support of our community of users. You will gather, analyze, and utilize relevant data to develop ways to enhance the overall user experience on the site.

Furthermore, you will enforce clients' Terms of Use by carefully monitoring reports of abuse on the site, reviewing reported content within agreed turnaround times and standards of quality. You will also identify inefficiencies in workflows and suggest solutions, recognizing trends and patterns and escalating issues outside the company policy to the global team.

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