
Customer Service Representative
1 week ago
We are seeking an experienced Front Desk Receptionist to manage all reception duties, working as part of the wider Front Office Team.
The ideal candidate will ensure guests are completely satisfied through prompt handling of queries in a friendly and efficient manner. They will anticipate guests' needs and provide service to the level they require and beyond expectations.
- Manage front office operations, providing exceptional customer service at all times.
- Anticipate guests' needs and take proactive steps to meet their expectations.
- Maintain accurate records and reports, ensuring compliance with hotel policies and procedures.
- Develop strong working relationships with colleagues in your department and related departments.
About the Role:
This is a fantastic opportunity for a motivated and organized individual to join our team as a Front Desk Receptionist. As a key member of the Front Office Team, you will be responsible for delivering exceptional customer service and ensuring the smooth operation of the front desk.
What We Offer:
- A competitive salary package.
- Opportunities for career growth and development.
- A dynamic and supportive work environment.
- Recognition and reward for outstanding performance.
Requirements:
- Previous experience in a similar role in a 4* or 5* environment is an advantage.
- A team player with the ability to multi-task in a fast-paced environment.
- Excellent communication and interpersonal skills.
- Knowledge of the hospitality industry and its practices is essential.
- Fluent English language skills are required.
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