Kia Parts Specialist

5 days ago


County Dublin, Ireland Joe Duffy Kia Full time
Job Overview

Joe Duffy Group is Ireland's leading motor retailer, representing 21 brands across 23 dealerships with a team of 650 employees. Our robust and diversified business model has delivered 14 consecutive years of profit growth.

We are looking for a dynamic and ambitious individual to join our Kia North Dublin business as an Apprentice Parts Advisor.

Key Responsibilities

* Be the focal point of contact for Kia customers requiring parts for their vehicles.
* Manage the flow of information between the workshop, dealership, and customer, delivering excellent customer service at all times.
* Qualify parts needs and requests, establish understanding and agreement with the customer, and manage any necessary liaison with department manager regarding customer dissatisfaction.
* Follow up in line with dealership procedures, understand and adhere to manufacturer brand service requirements, maintain safe working practices, and abide by working rules and standards of the dealership.
* Maintain product knowledge on the full Kia range and relevant systems ensuring accuracy at all times.

Training and Development

This is a trainee role with a comprehensive training program tailored to suit individual needs, taking six months to complete. During this program, you will receive comprehensive training in the Joe Duffy Group process, database management, marketing, customer service, and everything required for a successful career in aftersales. You will be mentored, observe experienced service advisors, participate in classroom and brand training, and develop your skills.

Requirements

* Strong customer service, telesales, retail sales, or customer contact experience.
* A desire to work in and understanding of the motor trade.
* Passion for customer service, driven, and ambitious.

Benefits

* Excellent basic salary benefits package including Employment Assistance Programme.
* Industry-leading training and progression plans.
* Bike to Work Scheme.
* 20 days of Annual Leave.
* Life cover.
* Active Social Club.
* PRSA.

Career Path

If you are passionate about customer service, believe you have what it takes, and want to work for Ireland's leading motor retail group, submit your CV and cover letter online today.

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