Sales Parts Advisor
2 days ago
As a Sales Parts Advisor at Joe Duffy Kia, you will be the focal point of contact for customers requiring parts for their vehicles. Managing the flow of information between the workshop, dealership, and customer is crucial to delivering excellent service.
Responsibilities:
- To be the experienced point of contact for customers requiring parts.
- Manage all parts telephone and walk-in enquiries on behalf of the dealership.
- Qualify parts needs and requests from customers.
- Establish understanding and agreement with customers regarding required parts.
- Maintain safe working practices and adhere to manufacturer brand service requirements.
- Maintain product knowledge on the full Kia range.
- Maintain relevant systems ensuring accuracy at all times.
This is a Trainee role with comprehensive training provided by Joe Duffy Group, tailored to suit individual's needs. The six-month program covers Joe Duffy Group process, database management, marketing, customer service, and sales skills. You will receive mentoring, observe experienced advisors, participate in classroom and brand training.
We are seeking a dynamic and ambitious individual with strong customer service, telesales, retail sales, or customer contact experience. Prior motor experience is not necessary but a desire to work in the industry and an understanding of its workings is beneficial.
Joe Duffy Kia offers a competitive basic salary, benefits package including Employment Assistance Programme, industry-leading training and progression plans, Bike to Work Scheme, 20 days of Annual Leave, Life cover, Active Social Club, and PRSA. If you are passionate about customer service and believe you have what it takes, submit your CV and cover letter today.
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