Night Operations Manager

6 days ago


County Dublin, Ireland O'Callaghan Collection Full time
About O'Callaghan Collection

O'Callaghan Collection is a prestigious ensemble of 5 family-owned and managed luxury boutique hotels in prime Dublin and Gibraltar city center locations. Our collection boasts a unique identity reflecting each hotel's location and the exceptional guest experience offered.

Our properties are continually developed to surpass evolving customer expectations, focusing on tailored solutions that prioritize personalized service and experience over a one-size-fits-all approach.

We recognize that excellent customer outcomes directly correlate with employee satisfaction and engagement. As such, our approach to attracting and retaining talent centers around creating a supportive work environment that values and empowers staff.

We seek talented individuals who share our passion for delivering exceptional service and contributing to the creation of something truly spectacular. If you're a visionary looking to make your mark, we'd love to connect and explore opportunities together.

Benefits:

  • Competitive compensation package
  • Free use of our fully equipped gym
  • Your birthday as an extra paid day off
  • Enhanced holidays with service rewards programme
  • Refer a friend - €500 reward
  • Discounted room stays - friends and family
  • Discounted F & B when staying as a guest in any of our hotels
  • The opportunity to progress within our collection
  • Tax saver for travel tickets
  • Bike to work scheme and secure bike storage

Role Information:

Key Responsibilities

As Night Operations Manager, you will oversee the smooth functioning of various departments during the night shift, ensuring seamless operations across front desk, security, and housekeeping.

You will provide exceptional customer service to guests, addressing inquiries, resolving issues, and maintaining a positive experience for late check-ins or any other requests.

Additionally, you will maintain a secure and safe environment for guests and staff by implementing and monitoring security protocols, conducting regular patrols, and responding promptly to emergencies or incidents.

Requirements:

  • Acknowledge the importance of health and safety protocols in a hotel environment
  • Provide superb guest service and possess excellent people skills
  • Excellent attention to detail in delivering customer care standards
  • Knowledge of Oprea system
  • Ability to work as part of a team and independently
  • Availability for early starts, late finishes, weekends, and bank holidays


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