
Content Leader
3 days ago
We are seeking an experienced Content Strategist to develop and implement a content strategy that drives engagement and supports our business goals. The ideal candidate will have a strong understanding of Generative AI and be able to create clear, concise documentation.
">- Draft, edit, test, and improve Help Center articles and customer support responses based on content strategy
- Apply, maintain, and evangelize content standards and best practices
- Use data to make content decisions and influence partners to improve support experiences
- Collaborate with product and operations teams to author clear, effective, and empathetic support messaging
The following skills and qualifications are required for this role:
- 5+ years working in a technical drafting or content strategy role
- 6+ months experience working in content drafting for Generative AI and/or LLMs
- Demonstrated critical thinking skills and track record of editorial judgment around complex and sensitive topics
- Experience planning and drafting online help content and customer support responses for social media platforms and/or mobile apps
The following qualifications are preferred but not required:
- Project management experience, working through ambiguity and managing competing priorities
- Knowledgeable in data analysis, editing XML, and using AI tools
- Experience working with and drafting content for LLMs
This role offers the opportunity to work with a talented team and contribute to the development of innovative products and services.
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