Cloud Networking Solutions Engineer

5 days ago


Dublin, Dublin City, Ireland Amazon Full time

Amazon Web Services is the leader in cloud technology, and we are seeking a skilled Cloud Networking Solutions Engineer to join our team. As a member of our AWS Support team, you will be at the forefront of this transformative technology, assisting global companies and developers who rely on our growing range of services and features.

We are looking for an experienced professional with a strong background in troubleshooting networking issues using various tools such as traceroute, mtr, ping, iperf, dig/nslookup, cURL, and tcpdump/wireshark. Your knowledge of network security, domain transfers, records, and DNS security (DNSSEC and DNS Filtering) will enable you to provide expert guidance to customers.

In this role, you will apply advanced troubleshooting techniques to resolve complex technical issues, interact with leading engineers worldwide, and partner with Amazon Web Services teams to improve our services. You will also have opportunities to develop and present training, work on process improvement initiatives, and participate in new hiring processes.

We offer a dynamic work environment with a follow-the-sun model, allowing for no after-hours on-call or mandated overtime. Our team supports various services, including Route 53, Elastic Load Balancing, and VPC, which require a solid network foundation.

Key Responsibilities:
  • Apply advanced troubleshooting techniques to resolve customer issues
  • Interact with leading engineers worldwide
  • Partner with Amazon Web Services teams to improve services
Requirements:
  • Ability to communicate effectively in English and Spanish
  • 2+ years of experience in troubleshooting networking issues
  • Knowledge of network security and domain transfers


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