Customer Experience Director

2 days ago


Monaghan, County Monaghan, Ireland 3dpersonnels Full time
Job Summary:
We are seeking a highly motivated and experienced Bar Manager to lead our busy establishment. The successful candidate will have a proven track record of success in a similar role, with a strong focus on customer service, staff management, and operational efficiency. They will be responsible for overseeing all aspects of the business, including staffing, customer service, and financial management.

Salary and Benefits:
The role offers a competitive salary of circa €40,000, along with a bonus structure that rewards performance. The position also provides a full-time permanent role, offering stability and security.

Responsibilities:
  • Develop and implement strategies to drive sales and revenue growth
  • Lead and manage a team of staff to deliver exceptional customer service
  • Prepare and implement standard operating procedures to ensure efficiency and quality
  • Manage staff performance in accordance with established standards and procedures
  • Ensure compliance with regulations, including alcohol regulations
  • Analyse costs and assign menu prices to maintain profitability

Requirements:
The ideal candidate will possess experience working in a similar role, with a strong understanding of alcoholic and non-alcoholic beverages. They will also have experience in staff management and development, knowledge of basic accounting principles, and the ability to use relevant computer applications. Additionally, they will have a track record of managing inventory and cost control, and be able to work shifts during weekends and holidays.

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