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Medical Solutions Expert

3 weeks ago

Cork, Cork, Ireland Scientificjobs Full time

About Us:

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Scientificjobs is a leading provider of innovative medical solutions, dedicated to improving the lives of patients worldwide.

We pride ourselves on our commitment to excellence, driven by a talented team of professionals who share our vision for a healthier future.


Why Join Us?

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We offer a dynamic and supportive work environment that fosters growth and collaboration.

As a valued member of our team, you will have access to ongoing training and development opportunities, empowering you to excel in your role and achieve your career goals.


What We're Looking For:

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We are seeking a highly skilled and experienced Customer Excellence and Medical Solution Associate to join our Medical Information team.

The ideal candidate will possess excellent communication skills, with fluency in German and English, as well as strong analytical and problem-solving abilities.

You will be responsible for handling calls from HCPs and other customers, providing accurate and non-promotional information in a courteous and professional manner.

Key Responsibilities:

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  • Handle calls requesting product information from HCPs and other customers">
  • Provide balanced, accurate and non-promotional information in a courteous and professional manner">
  • Identify queries containing adverse events or product quality complaints, handle and document them according to operating procedures">
  • Accurately record all medical and pharmaceutical communication transactions into the appropriate database">
  • Support the organisation with the maintenance of the knowledge database">
  • Facilitate fulfilment of customers' requests">
  • Educational/work background in a health care, medical affairs, clinical development, scientific or medical communications field">
  • Fluency in German and English">
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Requirements:

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Bachelor's degree, diploma, medical or pharmaceutical technical assistant or equivalent in health care, natural sciences, pharmacy, nutritional specialists or a related discipline

Relevant equivalent business experience will also be considered

Educational/work background in a health care, medical affairs, clinical development, scientific or medical communications field to understand national health care systems and organisational hierarchies

Excellent active listening skills with effective verbal skills to respond to customers with a rational and empathetic manner

Excellent written skills to succinctly, accurately and objectively respond to customers queries

Able to respond flexibly and empathetically to customer needs, managing their expectations effectively

Proactive, analytical and pragmatic approach to problem solving

Able to work under pressure, juggling short deadlines, multiple priorities and concern for maintaining standards

Good time management skills

Effective prioritization showing ability to be flexible whilst meeting customer needs and managing their expectations

Proficient computer skills

Knowledge of customer centre or medical information operational experience

Project management experience would be an advantage