Service Ambassador

2 days ago

Dublin, Dublin City, Ireland beBeeService Full time €45,000 - €55,000
Job Title: Service Ambassador

As a key member of our hospitality team, you will be responsible for delivering exceptional service to guests. This includes warmly welcoming and acknowledging guests, assisting with luggage, directions, transport arrangements, and local recommendations.

You will manage guest cars, maintain thorough knowledge of hotel services and local amenities, handle guest correspondence and enquiries, and ensure smooth communication with colleagues and management.

This is a full-time permanent role based onsite, working 39 hours per week. You will oversee a team comprising Supervisors, Doormen, and Car Valet Parkers, and have a proven track record in a Concierge role in the hospitality field.

The successful candidate will have excellent communication, interpersonal, and organisational skills, as well as a professional, polished appearance and a genuine passion for guest service.

Key Responsibilities:

  • Warmly welcome and acknowledge all guests, anticipating their needs to deliver an exceptional service.
  • Assist guests with luggage, directions, transport arrangements, and local recommendations.
  • Manage guest cars in accordance with procedures and ensure the safe handling of belongings.
  • Maintain thorough knowledge of hotel services and local amenities to assist with reservations for taxis, restaurants, theatres, flights, and events.
  • Handle guest correspondence and enquiries (telephone, email, in person) with professionalism and efficiency.
  • Ensure smooth communication with colleagues and management, attending briefings and training sessions.
  • Uphold standards, policies, and security responsibilities at all times.
  • Support with night porter duties when required.
  • Contribute to sales by positively promoting all hotel services.
  • Take responsibility for training and supporting junior team members.
About Our Organisation

We are a leading provider of luxury accommodation and services, located in the heart of the city centre. Our hotel is created from 4 Georgian Townhouses with 142 bedrooms and suites arranged around two 18th Century style gardens.

Benefits:

  • Opportunity to work in a dynamic and fast-paced environment.
  • Chance to develop your skills and knowledge in the hospitality industry.
  • Competitive salary and benefits package.
  • Opportunities for career progression and professional development.

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