IT Systems Administrator

6 days ago

County Dublin, Ireland beBeeIT Full time €38,000 - €52,000
Job Role

We are seeking an IT support professional to drive the support agenda, troubleshoot issues, and demonstrate leadership.

This role is a key part of our organisation's transformation, focusing on upskilling and growing internal staff. We aim to provide exceptional support for our users, ensuring they have access to the tools and resources they need.

Key Responsibilities
  • Administer and troubleshoot Office 365 connectivity and user accounts, providing seamless support for our staff.
  • Provide first-line IT support for hardware, software, and IT services, resolving issues promptly and effectively.
  • Manage the ticketing system, including triaging and monitoring tickets, ensuring efficient issue resolution.
  • Assist in maintaining IT systems and hardware, including laptops, tablets, mobile devices, and peripherals.
  • Maintain accurate documentation of system configurations and support tickets, facilitating knowledge sharing and improvement.
  • Support IT projects from planning to implementation, working under senior staff guidance to ensure successful outcomes.
  • Develop and deliver user training on Office 365 applications and other IT tools and systems, enhancing user proficiency and productivity.
  • Monitor IT systems for security issues and contribute to cybersecurity initiatives, protecting our organisation's assets and data.
Essential Skills and Qualifications
  • Bachelor's degree in Information Technology, Computer Science, or a related field, demonstrating a strong foundation in IT principles and practices.
  • 1–2 years of experience in an IT support role, including hands-on Office 365 administration, with a proven track record of delivering high-quality support.
  • Strong understanding of IT systems and infrastructure fundamentals, including network protocols and hardware components.
  • Proficient in troubleshooting software and hardware issues, using analytical skills to diagnose and resolve complex problems.
  • Solid knowledge of Office 365 suite and its administration, with the ability to configure and manage various services and features.
  • Knowledge of Jira Service Management software would be an advantage, enabling effective ticket management and workflow automation.
  • Effective written and verbal communication skills, with the ability to articulate technical information to both technical and non-technical stakeholders.
  • Ability to work both independently and collaboratively, prioritising tasks and managing competing demands to achieve goals.
  • High integrity and discretion when handling sensitive information, upholding confidentiality and professionalism at all times.
  • Adaptable and proactive, with a strong willingness to learn and take initiative, driving continuous improvement and innovation in IT support.

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