AWS Support Solutions Expert
7 days ago
About the Team
We operate on a follow-the-sun model, with Premium Support sites located globally. Working hours and days are based on customer demand and may include weekends (on a rotational basis).
Your Responsibilities
- Apply advanced troubleshooting techniques to provide unique solutions to our customers' individual needs.
- Interact with leading engineers around the world.
- Partner with Amazon Web Services teams to help reproduce and resolve customer issues.
- Leverage your extensive customer support experience to provide feedback to internal AWS teams on how to improve our services.
- Drive customer communication during critical events.
- Drive projects that improve support-related processes and our customers' technical support experience.
- Write tutorials, how-to videos, and other technical articles for the developer community.
- Work on critical, highly complex customer problems that may span multiple AWS services.
The Ideal Candidate
- You have a strong background in technical support and cloud computing.
- You have excellent communication and problem-solving skills.
- You are passionate about delivering exceptional customer experiences.
- You are a quick learner and thrive in a fast-paced environment.
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