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Guest Services Ambassador

1 week ago

Sligo, Sligo, Ireland The Address Sligo Full time
Principal Accountabilities:

The Front Office Assistant will be responsible for:

Main Duties:
  • To arrive promptly on duty as scheduled in a full, clean & presentable uniform at all times, adhering to company grooming policy.
  • To check and ensure the correctness of all reception floats, and ensure work areas are kept clean, safe, and tidy at all times.
  • To receive and register guests on arrival, using their names at all times, adhering to laid down procedures, such as brand standards.
  • To administer all reservations, cancellations & no-shows in line with company policy.

Supportive Roles:
  1. To provide support to colleagues during peak periods, responding to guest requests/queries in a polite and attentive manner, and reporting/logging any problems to the Duty Manager.
  2. To assist with handling Foreign Exchange for customers, and to maximise in-house selling whenever possible and maintain an awareness of all sales opportunities.