
Quality Control Specialist
1 week ago
This role presents the opportunity to work with a prominent client in internet-based searching and video sharing platforms, fostering exceptional customer experiences.
Main Responsibilities:- Daily completion of quality reviews and appeal reviews to ensure seamless performance.
- Deliver actionable feedback to agents upon completion of quality sample and appeal reviews, promoting continuous improvement.
- Implement targeted actions for individuals and/or teams to enhance or maintain SLA performance metrics.
- Participate in daily meetings with the QA Team Lead and Quality Analysts supporting the sample product across all locations.
- C1/C2 proficiency in written and spoken German, coupled with fluency in English.
- Previous experience as a Quality Analyst or an informal career path in a QA team is highly desirable.
- A proven track record of working within a customer-centric environment.
- The ability to effectively communicate feedback, ensuring accuracy and clarity.
- Excellent verbal and written communication skills, facilitating seamless collaboration.
- Advanced technical aptitude, including expertise in Excel reporting.
Majorel combines talent, data, and technology to deliver impactful results for our partners, driving real value for their businesses.
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