Quality Control Specialist

1 week ago


Naas, Co Kildare, Ireland beBeeQuality Full time €40,000 - €45,000
Junior Quality Analyst Position

This role presents the opportunity to work with a prominent client in internet-based searching and video sharing platforms, fostering exceptional customer experiences.

Main Responsibilities:
  • Daily completion of quality reviews and appeal reviews to ensure seamless performance.
  • Deliver actionable feedback to agents upon completion of quality sample and appeal reviews, promoting continuous improvement.
  • Implement targeted actions for individuals and/or teams to enhance or maintain SLA performance metrics.
  • Participate in daily meetings with the QA Team Lead and Quality Analysts supporting the sample product across all locations.
Essential Qualifications:
  • C1/C2 proficiency in written and spoken German, coupled with fluency in English.
  • Previous experience as a Quality Analyst or an informal career path in a QA team is highly desirable.
  • A proven track record of working within a customer-centric environment.
  • The ability to effectively communicate feedback, ensuring accuracy and clarity.
  • Excellent verbal and written communication skills, facilitating seamless collaboration.
  • Advanced technical aptitude, including expertise in Excel reporting.
About the Role:

Majorel combines talent, data, and technology to deliver impactful results for our partners, driving real value for their businesses.



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