Night Manager Assistant

1 week ago

Dublin, Dublin City, Ireland beBeeNightManager Full time €38,000 - €51,000

Job Description:
As a key member of the hotel team, you will be responsible for ensuring the smooth operation of the hotel during night shifts. This includes delivering exceptional customer service, addressing guest inquiries, and resolving any issues that may arise.

Responsibilities:

  • Assist in maintaining the highest level of customer satisfaction.
  • Support guest relations by responding to queries and resolving any concerns.
  • Conduct regular health and safety checks, including fire walks and security checks.
  • Perform front office duties, including assisting with the night audit report and facilitating guest check-in and check-out processes.
  • Collaborate with the Night Porters, overseeing their nightly tasks and ensuring they are completed efficiently.
  • Provide food and beverage service to guests during the night hours.

Required Skills and Qualifications:
To be successful in this role, you will need:
  • 2-3 years of experience in a supervisory night or reception role.
  • Excellent knowledge of the hotel business.
  • Previous hospitality experience is essential.
  • Good computer skills and knowledge of Opera.
  • Knowledge and experience of using the Brilliant electronic front office system.
  • Excellent people leadership and development skills.
  • Strong organisational skills and the ability to oversee and delegate work to others.
  • A warm, friendly, and approachable personality when dealing with fellow staff and guests.
  • The ability to work on your own initiative and as part of a team.

Benefits:
As a valued member of our team, you will enjoy a range of benefits, including:
  • Free employee meals on duty.
  • 50% off F&B in all properties.
  • €/£60 employee rate on rooms for all Dalata-owned hotels.
  • 30% off rate for your friends and family.
  • Extra AL every year worked (5 days to a maximum of 5 days).
  • Employee Assistance Programme.
  • Cycle to Work Scheme/Transport Schemes.
  • Pension access.
  • Development Opportunities through our Academy.
  • Staff Appreciation Initiatives, fun team-building activities, and regular charity events.

About Us:
At [Company Name], we pride ourselves on providing a unique and welcoming experience for our guests. We believe in helping our people grow and develop their careers, and we have a range of exciting internal development programmes in place to support this goal. If you share our passion for hospitality and are looking for a rewarding career opportunity, we would love to hear from you.

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