Customer Service Specialist

4 days ago

Bray, Wicklow, Ireland beBeeReservations Full time €40,000 - €55,000

We are seeking a skilled Reservations professional to join our dynamic team at the 5-star Druids Glen Hotel and Golf Resort. This role is perfect for an individual who is passionate about delivering exceptional customer service and has a keen eye for detail.

Key Responsibilities:
  • Provide administrative support of revenue functions ensuring excellent yield management and e-commerce visibility.
  • Process no shows on a daily basis, ensuring that this revenue is recorded and captured.
  • Liaise with reception to resolve any queries from guest billing.
  • Compile and circulate the daily pickup report.
  • Liaise with the Sales and Events Department to ensure that resort revenue is always maximised.
  • Ensure all reservations backup is filed and kept in a neat, organised manner and is copied to all relevant departments.
Requirements:
  • Previous experience in a similar role in a 4-5-star property is preferable but not essential.
  • Good organisation and administration skills with a high level of attention to detail and standards.
  • Excellent written and verbal communication skills.
  • Proficient with general office PC applications.
  • Ability to multitask.
  • Working knowledge of Hotsoft or similar PMS system would be beneficial.
About Us:

The success of any hotel comes from the friendliness and courtesy of the associates it employs. We believe that the commitment of each and every member of our team to practice teamwork, mutual respect, responsibility and professionalism is key to our success.

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