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Senior Claims Lead
3 weeks ago
This role is responsible for leading the Motor Damage team, handling a high volume of Retail and Commercial claims. The team collaborates with Senior Damage Managers and other Claims managers to identify trends and drive improvements in the customer journey.
Key Responsibilities:
- Manage workload within the team to ensure quality and service metrics are met
- Lead the Motor Damage team to achieve personal and departmental goals through performance coaching
- Use workforce management tools to balance load and resource demand
- Develop performance and development plans; support talent development and technical growth of the Claims team
- Empower the team to identify operational and process improvements for the customer and department
- Collaborate with Claims leadership to implement operational efficiency aligned to the Allianz Customer Model
- Work with Claims Management to implement vendor contracts and monitor service delivery against KPIs
- Monitor ALAE spend and share knowledge with Motor Injury and Claims Insights Analytics teams
- Manage CPC compliance across the team and support MCC qualification for staff
- Maintain claims quality assurance in coordination with the operational support team
- Utilise robotics and AI to streamline the customer Claims experience
- Supervise the team's Complaints Management process and coordinate responses to external ombudsman requirements
- Represent the organisation in external group forums, aligning with industry best practices
Requirements:
- Minimum 3 years' claims handling experience, ideally within Damage claims
- Demonstrable leadership experience – minimum 2 years
- CIP, Dip CII, Grandfathered or ACII qualification
- Proven track record of customer service delivery against targets
- Excellent presentation and data analytical skills
- Coaching and development skills
- Familiarity with local regulatory context in relevant jurisdictions
Benefits:
- Generous Pension Scheme Contributions
- Health Insurance
- Discounted insurance rates
- Wellbeing and family benefits
- Accessible location with onsite parking
The organisation is regulated by the Central Bank of Ireland, and this role is subject to Minimum Competency Code requirements. A recognised insurance qualification may be required. Appointment to this role will be subject to Central Bank requirements. This role is a Control Function and is subject to Conduct Standards and the Individual Accountability Framework Act 2023.
