Car Dealer Service Team Member

2 weeks ago

Cork, Cork, Ireland beBeeCustomerService Full time €40,000 - €60,000
Job Title: Service Advisor

We are currently seeking a skilled and experienced Service Advisor to join our team at a main car dealership in County Cork. As a Service Advisor, you will be the primary point of contact with customers and provide technical assistance and guidance throughout the warranty or service process.

Responsibilities:
  • Manage the front service counter, greeting customers and providing excellent customer service from check-in to return of their vehicles.
  • Act as the point of contact for customers booking vehicles for service work, resolving any issues regarding vehicle problems and repair timelines.
  • Generate documentation relating to customer bookings, agree on cost and timelines with the customer, and hand over the vehicle explaining any issues related to the work or future work required.
  • Invoice and collect payment from customers for services completed, maintain accurate customer records, and enter data into the computer database.
  • Maintain accurate recording of stock entering and leaving the system, supply accurate and detailed parts quotations, and manage aftersales administration including processing of warranty claims when necessary.
Requirements:
  • 1+ years previous experience in a similar role.
  • Possess strong organisational skills and an ability to structure workload efficiently.
  • A full and clean driving license is required.

This is a full-time position based in Kerry/Cork border area, within easy commute distance. Salary is open to negotiation based on experience.

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