Technical Support Specialist for International Clients
7 days ago
Rippling is a cutting-edge HR, IT, and Finance platform that streamlines workforce systems for businesses. Our innovative solution brings together payroll, expenses, benefits, and computers in one place, enabling seamless management and automation of the employee lifecycle.
Job Description
We are seeking a highly skilled Technical Support Specialist to join our team. As a key member of our Support Organization, you will be responsible for delivering exceptional customer service and resolving issues related to our products. You will work closely with customers to understand their needs and provide tailored solutions, leveraging your expertise in product functionality and industry knowledge.
Key Responsibilities:
- Provide top-notch customer support via phone, chat, email, and video conferencing.
- Resolve customer issues promptly and professionally, demonstrating a deep understanding of our products and services.
- Collaborate with internal teams, including Product and Engineering, to identify areas of improvement and implement changes that enhance the customer experience.
- Stay up-to-date on product developments and industry trends to ensure continuous growth and improvement.
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