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Care Coordinator Lead

2 weeks ago

Navan, Meath, Ireland CPL Full time
About the Role

We are seeking a highly organized and detail-oriented Care Coordinator to aid the day-to-day operations of our office. As a key member of our team, you will be responsible for ensuring that office functions run smoothly, managing administrative tasks, and supporting all office staff with various operational needs.

Key Responsibilities:
  • Allocate care staff to customers in a timely and efficient manner to ensure delivery of care services as agreed in their care and support plan.
  • Coordinating care assistants' schedules on a daily basis using our rostering system and address any operational issues arising in relation to customer care calls.
  • Provide administrative support to all areas of the office including general office duties, preparing reports as required by the Coordinator, Supervisor & Operations Manager.
  • Serve as the first point of contact for care staff & clients answering phone calls, responding to emails, and managing incoming and outgoing mail.
Duties and Accountabilities:
  • Answer incoming calls in a friendly, professional, and knowledgeable manner.
  • Maintain accurate records, organize files, and update databases as needed.
  • Liaise with Coordinator & Supervisor to ensure sufficient care staff with the right skills mix are recruited to meet the needs of the business.
  • Process changes to customers care and support and make sure there is sufficient cover to deliver care and support on time.
  • Use IT systems to allocate care staff to provide care and support to customers.
  • Take part in the out of hours emergency on-call rota after receiving full training and being assessed as competent.