Operations Support Associate
4 days ago
Company Profile
Lennox (
LII) is a leading manufacturer of energy-efficient climate control solutions. We pride ourselves on our commitment to innovation, quality, and customer satisfaction.
Job Description
The Operations Support Associate provides clerical support to the Regional Distribution Center, focusing on developing and maintaining logs, reports, and audit processes to ensure operational efficiency and accuracy.
Duties and Responsibilities
- Develops and maintains logs, reports, audit processes, SOX controls, and applicable metrics to avoid picking and shipping errors.
- Coordinates and ensures accurate arrival, duration, and departure of inbound activity; notifies management of imminent or potential detention charges and resolves issues or variations with the inbound documentation.
- Provides timely customer service to internal and external customers.
- Initiates inbound vendor or in-transit freight claims and actions related to serial number deviations.
- Carries out supporting activities, including determining disposition of damaged product.
- Maintains non-conformance in Standard Operating Procedures (SOPs), processes, packaging, vendor cross-reference, or UPC issues.
- Participates in other projects as assigned.
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