Senior Sales Agent

1 week ago

South Dublin, Ireland The AA Full time
*Introduction:*

The AA is on an exciting growth and transformation phase and as we continue to grow our Insurance Contact Centre we are seeking to hire exceptional Senior Sales Agents who can deliver amazing sales and service for our customers.

As a Senior Sales Agent, you will help our customers find the best cover for their needs, at the best price possible, across our full product range - Motor Insurance, Home Insurance, Travel Insurance and AA Membership. You will be part of a busy but fun, competitive and rewarding team.

You will have the chance to grow and develop through our Agent Career Framework (ACF) where we reward high performers with clear progression paths. You can also use your skills and experience to move into other roles and parts of our business. Our Agents are ambitious, adaptable and confident people.

*Work Location: *Our Insurance sales agent roles operate hybrid working for eligible roles which means you'll split your time between home and the office in line with business requirements.

*Key Responsibilities:*

Responsibilities may change over time, the primary responsibilities and focus areas for this role will include the following:

· Smashing your sales targets every week, whether it's new business, renewals or cross-selling.

· Meet and exceed all operational KPI's whilst working on the phone and/or email.

· Keeping track of your performance and meeting the quality standards on the phone and/or email.

· Following the rules and regulations of the insurance industry, as set by our internal procedures and the Financial Regulator.

· Making a great impression of our company, by being friendly, professional and helpful to all customers at all times.

· Dealing with any objections or issues in a confident and respectful way.

· Escalating any complex complaints to your Supervisor/Quality & Compliance when needed.

· Doing any other relevant tasks that your line manager requires.

· Helping with projects and other activities as required.

*The Candidate should have the following:*

*Minimum qualifications, experience & skills*
* Educated to Leaving Cert level minimum/3rd level qualification desirable.
* Ideally will hold the APA qualification.
* *You will have a passion for selling* and need to be able to demonstrate Sales ability.
* *A minimum of 18-24 months insurance sales experience.*

*The Candidate: We're looking for someone who has*:

· A passion for a career in the insurance and motor industries and to progress your learning and career progression in this field for at least the next 2-3 years

· At least 1 year of insurance sales experience, including scripting, pressure, peak periods, metrics, etc.

· Great work ethic and attitude

· Excellent written and oral English and communication skills

· A results-oriented and target-driven mindset.

· An individual who has the ability to learn and follow AA compliance requirements and our systems and processes.

· An adaptable team player– always helping others and making sure the team achieve their goals.

· Excellent organizational skills and a positive outlook.

· Strong PC skills – MS Office and basic computer skills an absolute requirement.

· Strong attention to detail and pride in the quality standards of their work

*About the AA*

The AA (Ireland) is Ireland's premier motoring organisation, established over 110 years ago. Best known for AA Membership and roadside rescue, our trained mechanics in the AA Patrols fix 8 out 10 breakdowns on the side of the road, 24/7, 365 days a year.

In addition to our expertise on Irish roads we are also one of the country's leading insurance providers. Our track record of providing reassurance, support and innovative thinking is unrivalled, finding the cover that best suits our customers, at the best possible price. We provide AA Membership, AA Car Insurance, AA Home Insurance, AA Home Membership and AA Travel Insurance.

In 2020 the AA was purchased by Further Global Capital Management and is on an exciting growth and transformation journey. The AA currently employs approximately 500 employees.

More information on the AA is available on our website: https://www.theaa.ie

Job Type: Full-time

Additional pay:
* Commission pay
Benefits:
* Additional leave
* Bike to work scheme
* Company events
* Company pension
* Employee assistance program
* Employee discount
* Gym membership
* Work from home
Schedule:
* 8 hour shift
* Monday to Friday
* Weekend availability

Ability to commute/relocate:
* Dublin 2, CO. Dublin: reliably commute or plan to relocate before starting work (required)

Application question(s):
* Are you fully or partially APA or CIP qualified?

Experience:
* insurance sales: 1 year (required)

Work authorisation:
* Ireland (required)

Work Location: Hybrid remote in Dublin 2, CO. Dublin

Application deadline: 26/07/2024
Reference ID: SSA
Expected start date: 02/09/2024

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