ServiceNow Architect

6 days ago


Dublin, Ireland itContracting Full time

Overview Job Title: ServiceNow Platform Owner / Architect Location: Dublin, Ireland (Hybrid – 2 days per week onsite) About the Role We are seeking an experienced ServiceNow Platform Owner / Architect to take strategic ownership of a large-scale ServiceNow platform. This is a senior leadership position, responsible for ensuring the scalability, performance, and governance of the platform while driving innovation and alignment with enterprise IT strategy. You’ll play a critical role in shaping the ServiceNow roadmap, overseeing platform governance, and leading a team of developers and administrators. This role also provides the opportunity to work on complex integration projects, including M&A onboarding, while ensuring the platform continues to deliver value across the business. Key Responsibilities Provide strategic leadership and technical ownership of the ServiceNow platform. Collaborate with stakeholders across IT and the business to align ServiceNow with organizational goals. Oversee platform governance, change management, and compliance. Define and maintain the ServiceNow roadmap in line with enterprise IT strategy. Lead the design, development, and implementation of ServiceNow modules including ITSM, ITOM (Cloud Provisioning & Governance), SAM, BCM, Now Assist, SecOps, and others. Ensure platform performance, security, and data integrity across all modules. Lead and mentor a team of ServiceNow developers and administrators. Manage integrations with other enterprise platforms (e.g., LeanIX, OneTrust, Saviynt, Snowflake). Stay ahead of ServiceNow releases and innovations, assessing applicability. Support M&A integration efforts by onboarding new entities into the ServiceNow ecosystem. Develop and maintain platform documentation, standards, and best practices. Skills & Experience Bachelor’s degree in Computer Science, Information Systems, or equivalent experience. 10+ years of IT experience, with 5+ years in ServiceNow platform ownership and architecture. Proven track record leading ServiceNow implementations and managing enterprise-scale platforms. In-depth knowledge of ServiceNow modules, architecture, and data model. Strong experience with JavaScript, Glide, Flow Designer, and Integration Hub. Familiarity with ServiceNow APIs (REST/SOAP) and integration best practices. Strong understanding of ITIL processes and enterprise service management. Experience in M&A integration projects. Excellent communication, leadership, and stakeholder management skills. Ability to deliver complex, time-sensitive projects in a hybrid environment. ServiceNow certifications (CSA, CIS) are a plus. Experience within professional services or managed IT services environments desirable. Ref: EET



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