Service & Spare Parts Administrator

1 week ago

Sligo, Sligo, Ireland Cpl Full time

Service & Spare Parts Administrator 

Location - Onsite - North County Sligo

My client, a North Sligo based manufacturing company to the global food production sector, are seeking to recruit an experienced Service & Spare Parts Administrator. The Service & Spare Parts Administrator will be required to support the Service Manager and Service Engineers by sourcing Spare Parts and providing day to day support for the Service Department, ensuring a prompt and accurate customer service.

Responsibilities 

Liaise with Service Engineers to ensure customer needs are being metIssue quotes using SAP numbers stating price, terms of delivery, terms of payment and validity of quotationCreate project specific spare parts packagesProcess purchase orders from customersPlace orders with suppliers accounting for customer PO and warehouse demandPrioritise orders for spare parts breakdownsCheck items, prices, delivery dates, quantities and supplier order confirmation.Prepare and send order confirmation to customer with price, delivery dates, mode of shipment, payment and delivery termsCoordination with suppliers, freight forwarders, accounts department and customers to arrange shipments.Check supplier invoices to ensure correct details are entered in SAPRequest invoices/credit notes from the accounts departmentArrange return and replacement of any defective itemsUpdate prices and spare parts in the spares database systemIdentify and escalate any errors (quantity & value) to Line ManagerSupport the Service Manager with any other tasks/projects as requiredGreet customers in a courteous and friendly mannerAbility to work with several customers at one time while maintaining individual customer satisfactionManage telephone transactions quickly, and courteouslyIdentify any information that may compliment the customers purchaseAssist customers with identification of parts requirements and research items in manuals/drawings

Required Skills

A strong personality for dealing with customers effectivelyAn understanding of best practice within a spare parts departmentStrong time management, organizational and record keeping skillsSelf-motivated individual able to work unsupervisedProficient in Microsoft OfficeProficient in SAP Business PackageFluent in English, good phone manner and strong inter-personal skills are essential

For more information, please contact 

#LI-JM10

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