Temporary Customer Service agent/ Fundraiser

2 weeks ago

Dublin, Dublin City, Ireland Cpl Full time

My client is looking for a passionate and personable temporary Fundraising Executive / customer service agent to join their fundraising team. You'll be the friendly and compassionate voice of the charity, speaking directly with existing and potential supporters to inspire donations, thank them for their generosity, and update them on the impact of their support.

This role is ideal for someone who is confident, empathetic, and comfortable working to targets while keeping conversations genuine and mission-focused.

Key Responsibilities

Make outbound calls to current, lapsed, and potential donorsShare updates on the charity's work and impact.Accurately record all interactions in CRM database.Achieve agreed fundraising and supporter engagement targets.Work closely with the fundraising team to tailor messages and campaigns.Follow fundraising best practice, charity regulations, and GDPR requirements.

Person Specification

Essential:

Excellent communication and listening skills, with a warm and engaging phone manner.Empathy and sensitivity when discussing challenging topics.Ability to work to fundraising targets while maintaining supporter trust.Experience in customer service, telesales, call centre work, or fundraising.Strong attention to detail and accurate data entry skills and previous administration experience.Comfortable using CRM systems (training provided).

This is a one month temporary contract , please contact Ingrid on /

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