Head of Customer Operations

13 hours ago


Dublin, Dublin City, Ireland Reperio Human Capital Full time

Head of Customer Operations (SaaS)

168822

Desired skills:
SaaS, Customer Support, Application Support, Banking, Fintech, People Leadership

Hybrid

Reperio has partnered with a company that's seeking an experienced Head of Customer Operations to lead and elevate their customer and application support for mission-critical financial software solutions. You'll drive exceptional customer satisfaction by managing a high-performing application support team, proactively resolving complex issues, and building strong B2B client relationships.

Responsibilities:

Oversee SaaS & on-prem support operations for financial softwareLead, mentor, and grow a skilled application support teamBuild and maintain strategic relationships with key customersDrive process improvements to enhance service quality and efficiencyCollaborate with product, development, and account teams to exceed customer needsManage escalations with urgency and professionalism

Requirements:

10+ years in Customer Support including 5+ years leading Customer/Application Support teams.Strong background in SaaS operations & application support (financial software a plus).Technical understanding of Windows/UNIX servers, Oracle, and troubleshooting.Excellent communication, leadership, and customer relationship skills.

Reperio Human Capital acts as an Employment Agency and an Employment Business.

Michael Finch is recruiting for this role.
Get in touch with Michael Finch for more information:

  • Dublin, Dublin City, Ireland Reperio Human Capital Full time

    Social network you want to login/join with:Head of SaaS Customer Operations, Dublincol-narrow-leftClient:Location:Dublin, IrelandJob Category:Other-EU work permit required:Yescol-narrow-rightJob Reference:613556a4e498Job Views:4Posted:22.07.2025Expiry Date:05.09.2025col-wideJob Description:Head of SaaS Customer Operations168041Desired skills:SaaS, Customer...


  • Dublin, Dublin City, Ireland Reperio Human Capital Full time

    Head of Customer Support (SaaS) 170019 Desired skills: Customer Support, Application Support, SaaS, Senior Leadership, Fintech, Payments HybridReperio has partnered with a leading company in the financial software space who is seeking an experienced Head of Customer Support. You will lead and elevate their customer and application support functions for...

  • Head Gelato Maker

    4 weeks ago


    Dublin, Dublin City, Ireland Ginos Gelato Head Office Full time

    Head Gelato maker -Fully flexible - Mornings, afternoons, early evenings, weekdays and weekends We at Gino's Gelato are currently recruiting for the role of Head Gelato Maker to join our team in our Swords Store.Gino's is a successful country wide chain of Gelato Shops which is experiencing strong growth and we are currently searching for a customer focused...


  • Dublin, Dublin City, Ireland Reperio Human Capital Full time

    Head of SaaS Customer Support 168556 Desired skills: SaaS, Customer Support, Operations, Head of, Manager HybridA leading global provider of financial software solutions is seeking a Head of SaaS Customer Operations to lead and develop a high-performing customer support team. This senior role ensures exceptional B2B application support for mission-critical...


  • Dublin, Dublin City, Ireland Vhi Healthcare Full time

    Job Type Permanent Full-Time Remote Work Option Hybrid Category Group Business Services Location Dublin City, County Dublin, Ireland Job Details Role Title: Head of Operational Resilience Role Location: Abbey St Company: Vhi Group Services Dac A full-time and permanent position has arisen within Vhi for Head of Operational Resilience, The Head of Operational...

  • Head Gelato Maker

    4 weeks ago


    Dublin, Dublin City, Ireland Ginos Gelato Head Office (All Irish Full time

    Head Gelato maker -Fully flexible - Mornings, afternoons, early evenings, weekdays and weekends We at Gino's Gelato are currently recruiting for the role of Head Gelato Maker to join our team in our Swords Store. Gino's is a successful country wide chain of Gelato Shops which is experiencing strong growth and we are currently searching for a customer focused...


  • Dublin, Dublin City, Ireland Narratology Full time

    A privately owned Company for four generations, The Maxol Group has earned a trusted place at the forefront of innovation in the forecourt convenience sector and a reputation for expertise in the Irish mobility energy business built over its 105-year history. With a clear vision and a keen eye for new market developments, they have invested significantly and...


  • Dublin, Dublin City, Ireland Carousel Logistics Full time

    Join to apply for theHead of Network Operations - Irelandrole atCarousel Logistics1 day ago Be among the first 25 applicantsJoin to apply for theHead of Network Operations - Irelandrole atCarousel LogisticsHead of Network Operatives – IrelandHead of Network Operatives – IrelandLocation:Ireland - Dublin 11 – Blanchardstown.Contract Type:Full-time,...


  • Dublin, Dublin City, Ireland beBeeBanqueting Full time €40,000 - €50,000

    Conference & Banqueting Head Porter Job DescriptionWe are currently recruiting for a Conference & Banqueting Head Porter to join our team in Dublin, Ireland.The ideal candidate will have previous experience working in a busy hotel environment and strong communication skills.The successful applicant will be responsible for ensuring smooth event setup,...


  • Dublin, Dublin City, Ireland Trading 212 Ltd. Full time

    Join to apply for the Head of Operations role at Trading 212 Join to apply for the Head of Operations role at Trading 212 Get AI-powered advice on this job and more exclusive features.Our mission is to enable everyone to build wealth.We reinvent how trading and investing work by creating exceptional products people love.Fostering a culture of excellence and...