Director of Architecture
1 week ago
Director – Architecture, Enterprise Contact Center - Permanent Position
Location: Galway (1 week a month in the office, the rest remote)
We’re working with a leading global financial services organization that’s undergoing a major cloud and digital transformation — particularly across its customer-facing platforms. As part of this shift, their Enterprise Contact Center (ECC) group is reimagining how customers and associates interact through modern architecture, cloud solutions, and AI-powered tools.
They’re looking for a Director of Architecture to lead the design of capabilities, frameworks, and standards across the contact center platform — including associate desktop experience, automation, and customer journey solutions.
What You’ll Be Doing
Defining and evolving architectural patterns, technical capabilities, and solutions for contact center technologies and associate-facing tools.Collaborating with product leaders, engineering teams, and stakeholders to develop strategic roadmaps and ensure scalable, high-performing solutions.Enabling and supporting teams in the delivery of cloud-native platforms and services.Playing a key role in modernizing legacy systems and accelerating digital capabilities through public cloud (AWS/Azure), AI, and automation.Ensuring solutions meet high standards for performance, scale, and user experienceWhat They’re Looking For
10+ years in architecture or senior engineering roles, with 5+ years as a solutions architect.Deep experience in large-scale Contact Center environments — including IVR, CCaaS, agent desktops, AI-driven self-service, agent assist, workflow automation, workforce management, recording/screen capture, or contact center analytics.Hands-on expertise in cloud-native enterprise architecture, especially across AWS and Azure platforms.Strong stakeholder management and communication skills — comfortable working across technical and business leadership levels.Strategic thinker with a passion for innovation, simplification, and performance.If you're interested in the above position please send your CV to
#LI-SK5
-
Director of Architecture New
1 week ago
Galway, Ireland CPL Full timeJob Title: Director of Architecture – Enterprise Contact Center Overview We are seeking a highly experienced Director of Architecture to drive the design and delivery of next-generation enterprise contact center solutions. This role will define technology strategy, solution blueprints, and architectural standards for customer engagement platforms and...
-
Director of Architecture New
3 weeks ago
Galway, Galway, Ireland CPL Full timeJob Title: Director of Architecture – Enterprise Contact CenterOverviewWe are seeking a highly experienced Director of Architecture to drive the design and delivery of next-generation enterprise contact center solutions. This role will define technology strategy, solution blueprints, and architectural standards for customer engagement platforms and...
-
Director, Architecture
2 weeks ago
Galway, Galway, Ireland Fidelity Investments Full timeJob DescriptionDirector - Architecture, Enterprise Contact CenterAt Fidelity, our Contact Centers are an essential way for customers and clients to interact with the right Fidelity associate for their financial goals, needs, and questions.As part of its overall cloud and technology transformation, Fidelity's Enterprise Customer Contact Center (EC3)...
-
Director, Architecture
4 weeks ago
Galway, Galway, Ireland Soteria Reinsurance Ltd. Full timeAt Fidelity, our Contact Centers are an essential way for customers and clients to interact with the right Fidelity associate for their financial goals, needs, and questions. As part of its overall cloud and technology transformation, Fidelity's Enterprise Customer Contact Center (EC3) organization is actively working to transform how our Contact Centers...
-
Director, Architecture
3 weeks ago
Galway, Galway, Ireland Soteria Reinsurance Ltd. Full timeAt Fidelity, our Contact Centers are an essential way for customers and clients to interact with the right Fidelity associate for their financial goals, needs, and questions. As part of its overall cloud and technology transformation, Fidelity's Enterprise Customer Contact Center (EC3) organization is actively working to transform how our Contact Centers...
-
Director, Architecture
1 week ago
Galway, Ireland Soteria Reinsurance Ltd. Full timeAt Fidelity, our Contact Centers are an essential way for customers and clients to interact with the right Fidelity associate for their financial goals, needs, and questions.As part of its overall cloud and technology transformation, Fidelity's Enterprise Customer Contact Center (EC3) organization is actively working to transform how our Contact Centers will...
-
Director, Architecture
1 week ago
Galway, Galway, Ireland Soteria Reinsurance Ltd. Full timeAt Fidelity, our Contact Centers are an essential way for customers and clients to interact with the right Fidelity associate for their financial goals, needs, and questions. As part of its overall cloud and technology transformation, Fidelity's Enterprise Customer Contact Center (EC3) organization is actively working to transform how our Contact Centers...
-
Urgent Director of Architecture New
3 weeks ago
Galway, Galway, Ireland CPL Full timeDirector – Architecture, Enterprise Contact Center - Permanent PositionLocation: Galway (1 week a month in the office, the rest remote)We're working with a leading global financial services organization that's undergoing a major cloud and digital transformation — particularly across its customer-facing platforms. As part of this shift, their Enterprise...
-
Only 24h Left: Director, Architecture
6 days ago
Galway, Ireland Soteria Reinsurance Ltd. Full timeAt Fidelity, our Contact Centers are an essential way for customers and clients to interact with the right Fidelity associate for their financial goals, needs, and questions. As part of its overall cloud and technology transformation, Fidelity’s Enterprise Customer Contact Center (EC3) organization is actively working to transform how our Contact Centers...
-
Architectural Technologist
1 week ago
Galway, Ireland hays-gcj-v4-pd-online Full timeYour new company Our client has over 20 years of experience as a leading off-site modular construction company, delivering high-quality solutions for the construction industry. They focus on modular buildings, quality and sustainability. They have seen an increase in projects in the last 24 months and are looking to hire an Architectural Technologist for...
