Customer Service Advisor

Cpl is a proud Talent Partner to Bank of Ireland. We have been a trusted partner to deliver brilliant, engaged and committed people to support Bank of Ireland’s promises to deliver for their customers. Cpl trust that Bank of Ireland offers a fantastic opportunity for our Cpl Colleagues to learn, develop and build their career within banking and receiving access to the best training, systems, and support from our colleagues in Bank of Ireland. Our goal is that while you are a Cpl colleague on site with Bank of Ireland, you are set up for success no matter what your role, duration, or terms of your contract. This role will provide full support to you by way of full training, and on-going support to develop yourself. This is an environment where the customer is the focus, and as a Cpl colleague on site with this client, you will be central to that delivery. At the heart of this purpose is our commitment for an inclusive environment. What is the opportunity?This is an exciting opportunity for an ambitious and self-motivated individual who would like to build their skills and progress their career within Bank of Ireland. Working as part of a dynamic and supportive team you will have the opportunity to work closely with our personal and business customers.Roles available:At the moment, we have multiple roles in the Dun Laoghaire / Rathdown area. In this role, you will:Engage with customers to deliver a professional, efficient and friendly Customer Service (including Cashier Service where appropriate) to Business and Personal customersHandle the flow of customers to ensure their smooth passage through the BranchRelocate customers to appropriate self-service options - including on-line and Banking delivery channels together with demonstration of self-service facilitiesRecord/update relevant customer information on in-house systemsHandle all basic queries/problems and refer complaints as appropriateBring customer insights into our decision making and have the means to be confident in our ability to deliver appropriate outcomes for our customersUnderstand your goals, and your role in delivering and achieving the Group`s shared ambitionsAct with integrity and learn from successes and mistakes to foster an environment of continuous improvement to perform at our best; and we recognise those who contribute to the Group`s successDemonstrate openness and willingness to change. We embrace change as a key strategic enabler and actively seek to enable the timely implementation of efficient and robust solutionsYou may occasionally be required to carry and handle money, including transporting cash and ensuring its secure delivery. This task will be conducted in accordance with established security and safety proceduresWhat will make you stand out?A proven record in delivering an outstanding customer service, demonstrating excellent communication and interpersonal skills with an ability to work efficiently as part of a team. Self-motivated with a passion to achieve goals and identify sales leads and referrals. You have a curiosity for technology, and are an early adaptor of new technologies. The willingness to learn and grow your career within the companyEssential QualificationsThere are no essential qualifications required for this role.Cpl is committed to providing a positive employee experience for all its people where everyone can gain access to meaningful and challenging work with opportunities for growth and career progression.Cpl is an Equal Opportunity employer. At Cpl we believe that delivering our vision to be the world’s best at transforming our clients and candidates through sustainable transformational talent solutions & experiences can be achieved by having a diverse and inclusive culture, where everybody feels that they can bring their whole selves to work and are proud to do so. Cpl welcomes applications from all individuals, including applicants with additional needs and disabilities and those who have taken time out for reasons including family or caring responsibilities. As a company Cpl is a Gold Medal holder for Diversity & Inclusion.We have also been recognised as the 5th Best Large Workplace in Ireland by Great Place to Work; these values drive our passion for our programs, supporting our clients and Cpl colleagues across our client sites.#BOICpl