German Customer Relationship Agent

2 days ago

Dublin, Ireland Abrivia Recruitment Specialists Full time

Job Title: German Customer Relationship Agent

Location: Dublin (20 minutes from city centre)

Type: Permanent

Hours of Work: 8 hour shifts. Rotating 8 week roster with day, evening, alternating weekends and 1 week of night shifts ( nights worked remote).

Salary: OTE €39,000 + bonus values 2-3K per annum & excellent benefits

Benefits: Pension Scheme, Health care + dental, Annual Leave of 25 days + 10 days public holidays, Free car parking / public transport subsidy and more.

Role: Hybrid Model – 3 days WFH & 2 days WFO ( 6 months onsite training)

Our client is seeking to employ a Customer Service Agent to join their team. This is an amazing chance to work with a team that is the heart of the business and excel at delivering a high level of customer service to our customers. Within the role you will be responsible to support our customers’ needs, via a variety of communication channels.

Your role will involve providing strong customer service and assisting with communication on a range of projects within the business dealing with NGO’s globally, and international medical repatriation situations including implementation of administration processes. The ideal candidate will have strong analytical and administration skills and enjoys a fast paced and varied role. You will have the opportunity to work in a role with a clear progression path, alongside an experienced team and gain excellent exposure.

The Role:

Provide high quality support service via phone, chat and email that exceeds all of their client’s expectations. Respond to customer enquiries efficiently and professionally and liaising with other departments for support to ensure sufficient response is delivered. When required, ensure case ownership and follow up on your individual caseload. Liaise with internal departments to ensure key metrics are met. Ensure a faultless service for all clients Ensure accuracy in all correspondence and update the system accordingly. To undertake additional tasks as delegated by the team leader Assisting internally with administration as required Be committed to learn and develop extensive product knowledge in order to provide correct and timely information to clients and customers Follow guidelines and policies and continually remain updated

The Candidate:

Fluency in written and spoken German is essential Additionally, fluency in English (C1) for communication purposes Preferably 1 years’ experience in a customer service-related field Strong analytical and problem-solving abilities Excellent multitasking and time keeping skills Working towards targets and team KPI’s in a fast-paced environment Flexible & works well as part of a team Able to work independently, solve problems and deal patiently with customers Excellent communication, interpersonal and eloquent writing skills in both languages Ability to commute to Dublin based offices on hybrid model

This role is a driving force for the success of the company and demands the highest level of professionalism and customer service, if you think you have the attributes to fill this role please forward on your CV to Emily Mason via the link attached.

  • German Customer Relationship Agent

    4 weeks ago

    Dublin, Dublin City, Ireland TN Ireland Full time

    Social network you want to login/join with:German Customer Relationship Agent, DublinClient:Abrivia Recruitment SpecialistsLocation:Dublin, IrelandJob Category:OtherEU work permit required:YesJob Reference:413371070830Job Views:104Posted:21.01.2025Expiry Date:07.03.2025Job Description:Job Title: German Customer Relationship AgentLocation: Dublin (20 minutes...

  • German Customer Relationship Agent

    3 weeks ago

    Dublin, Dublin City, Ireland Abrivia Recruitment Specialists Full time

    Job Title: German Customer Relationship Agent Location: Dublin (20 minutes from city centre) Type: Permanent Hours of Work: 8 hour shifts. Rotating 8 week roster with day, evening, alternating weekends and 1 week of night shifts ( nights worked remote). Salary: OTE €39,000 + bonus values 2-3K per annum & excellent benefits Benefits: ...

  • German Customer Agent

    5 days ago

    Dublin, Dublin City, Ireland Cpl Healthcare Full time

    Are you interested in Customer Service and fluent in German? Are you seeking a job where you can work from home?Then get ready to apply and succeed as a German Customer Care agent What will you do? Handling queries from Customers with quality and professionalism.You will deal with B2B clients.A bit of Customer Support is included as you might have customers...

  • German Customer Agent

    4 weeks ago

    Dublin, Dublin City, Ireland Cpl Healthcare Full time

    Are you interested in Customer Service and fluent in German?Are you seeking a job where you can work from home?Then get ready to apply and succeed as a German Customer Care agentWhat will you do?Handling queries from Customers with quality and professionalism.You will deal with B2B clients.A bit of Customer Support is included as you might have customers...

  • German Customer Care Agent

    4 weeks ago

    Dublin, Dublin City, Ireland Cpl Healthcare Full time

    Looking for a 6 months contract and gain professional experience? Looking for remote options and Monday to Friday job? This is for youOur client is a world class provider of personalized marketing solutions. They offer high value/low cost branded marketing products to small and medium businesses through multiple channels, with low minimum order quantities...

  • German Customer Agent

    4 weeks ago

    Dublin, Ireland Cpl Healthcare Full time

    Are you interested in Customer Service and fluent in German?Are you seeking a job where you can work from home?Then get ready to apply and succeed as a German Customer Care agent!What will you do?Handling queries from Customers with quality and professionalism.You will deal with B2B clients.A bit of Customer Support is included as you might have customers...

  • German Inbound Customer Care Agent

    2 days ago

    Dublin, Dublin City, Ireland Cpl Healthcare Full time

    Are you looking for a new challenge?Originally from Germany, studied in the Netherlands, now myself living in Ireland, I am recruiting for a German Inbound Customer Care Agent (Work from Home / Remote).Perfect for someone with a little bit of Customer Contact experience, let's say from Hospitality or RetailYour new challengeYou will solve issues from...

  • Customer Service Agent – German Speaking

    4 weeks ago

    Dublin, Ireland TN Ireland Full time

    Social network you want to login/join with:Customer Service Agent – German Speaking, DublinClient:Abrivia Recruitment SpecialistsLocation:Dublin, IrelandJob Category:OtherEU work permit required:YesJob Reference:7c1e37a787a5Job Views:125Posted:21.01.2025Expiry Date:07.03.2025Job Description:Position: Customer Service Agent – German SpeakingLocation:...

  • German Speaking Customer Support Agent

    4 days ago

    Dublin, Dublin City, Ireland TN Ireland Full time

    Job Summary:We are seeking a highly skilled Support Consultant to join our team in Dublin. As a German speaking customer support agent, you will be responsible for delivering exceptional support to our customers, leveraging your technical expertise and business acumen to drive results.Your key responsibilities will include:Providing expert-level support to...

  • Customer Service Agent – German Speaking

    3 weeks ago

    Dublin, Dublin City, Ireland Abrivia Recruitment Specialists Full time

    Position: Customer Service Agent – German Speaking Location: Dublin (20 minutes from city centre) Type: Permanent Hours of Work: 8 hour shifts. Rotating 8 week roster with day, evening, alternating weekends and 1 week of night shifts ( nights worked remote). Salary: OTE €39,000 + bonus values 2-3K per annum & excellent benefits Benefits:...

  • Customer Service Agent – German Speaking

    2 days ago

    Dublin, Ireland Abrivia Recruitment Specialists Full time

    Position: Customer Service Agent – German Speaking Location: Dublin (20 minutes from city centre) Type: Permanent Hours of Work: 8 hour shifts. Rotating 8 week roster with day, evening, alternating weekends and 1 week of night shifts ( nights worked remote). Salary: OTE €39,000 + bonus values 2-3K per annum & excellent benefits Benefits:...

  • German - Speaking Customer Service Agent

    2 days ago

    Dublin, Dublin City, Ireland Lingo Recruitment Full time

    Role: Dutch - speaking customer service agent Location: Dublin Salary:€34200 (incl LA) + bonus + relocation package (up to €800) Benefits (after one year in the company): Pension, education assistance, disability benefit, employee discounts, bike to work scheme, annual leave, maternity / paternity leave, subsidized healthcare.Work hrs: Mon Fri Onsite...

  • German Sales Agent – Contract Renewals

    3 weeks ago

    Dublin, Dublin City, Ireland Abrivia Recruitment Specialists Full time

    Job Title : German Sales Agent – Contract Renewals Job Type : Permanent Full Time (Mon-Fri), Training is 100% onsite Location : Dublin City Centre (Hybrid model 2 days from home per week, 3 days in the office, after probation) Salary: On Target Earnings €45,000-50,000 + further uncapped commission earnings for exceeding targets Benefits: ...

  • German Sales Agent – Contract Renewals

    2 days ago

    Dublin, Ireland Abrivia Recruitment Specialists Full time

    Job Title : German Sales Agent – Contract Renewals Job Type : Permanent Full Time (Mon-Fri), Training is 100% onsite Location : Dublin City Centre (Hybrid model 2 days from home per week, 3 days in the office, after probation) Salary: On Target Earnings €45,000-50,000 + further uncapped commission earnings for exceeding targets Benefits: ...

  • German Customer Relationship Coordinator

    3 weeks ago

    Dublin, Dublin City, Ireland Abrivia Recruitment Specialists Full time

    Job Title: German Customer Relationship Coordinator Location: Dublin City Centre Salary: DOE Benefits: Excellent benefits including Pension, Healthcare + Dental, 25 days annual leave, tax saver and fitness scheme and more Type: Permanent Position. Hybrid working model, 3 days in office + 2 days WFM Training : onsite initially. Hours of...

  • German Customer Relationship Coordinator

    2 days ago

    Dublin, Ireland Abrivia Recruitment Specialists Full time

    Job Title: German Customer Relationship Coordinator Location: Dublin City Centre Salary: DOE Benefits: Excellent benefits including Pension, Healthcare + Dental, 25 days annual leave, tax saver and fitness scheme and more Type: Permanent Position. Hybrid working model, 3 days in office + 2 days WFM Training : onsite initially. Hours of...

  • Remote German Language Support Agent

    2 days ago

    Dublin, Dublin City, Ireland Cpl Healthcare Full time

    Looking for a new challenge? Cpl Healthcare has an exciting opportunity for a Remote German Language Support Agent. As part of our team, you will be responsible for handling customer inquiries, resolving issues and identifying sales opportunities in the German market.About the Role:Provide top-notch customer service to clients from GermanyProactively resolve...

  • Customer Service Technical Agent

    4 weeks ago

    Dublin, Ireland Cpl Healthcare Full time

    We are currently recruiting fluent German speakers to work in Technical Support. This role is an entry-level position as a Customer Support Technical Agent working with German Business to Business (B2B) queries. Full training and support are provided, including support for relocation if coming from abroad. This is a great opportunity for individuals looking...

  • Customer Care Agent

    4 weeks ago

    Dublin, Ireland Cpl Healthcare Full time

    Looking for a 6 months contract and gain professional experience? Looking for remote options and Monday to Friday job? This is for you! Our client is a world class provider of personalized marketing solutions. They offer high value/low cost branded marketing products to small and medium businesses through multiple channels, with low minimum order quantities...

  • German Customer Care Agent

    3 weeks ago

    Dublin, Ireland Cpl Healthcare Full time

    Looking for a 6 months contract and gain professional experience? Looking for remote options and Monday to Friday job? This is for you! Our client is a world class provider of personalized marketing solutions. They offer high value/low cost branded marketing products to small and medium businesses through multiple channels, with low minimum order quantities...