Sales & Operations Manager

5 days ago

Dublin, Ireland Celtic Careers Full time

Sales & Operations Manager Sales & Account Management Sales Manager Dublin Permanent / Full Time 28/10/ Salary: €60k + D.O.E Kildare location Experience in the Power Tools or Parts industry an advantage Job Purpose: To take overall responsibility for the department, improve existing customer relations & develop new ones, manage supplier relationships and agreements. To lead the team and ensure excellent customer service and support, and to grow the business in line with strategic plans. Key Responsibilities & Duties: Continually review & analyse the business, implementing agreed strategic plans Continually monitor & improve customer service levels being delivered by the team Oversee the management of stock (daily & emergency orders, new and warranty parts returns) Monitor, analyse and report monthly on department performance against budgets and KPIs Compile Parts tender submissions Manage key accounts Business development, including travelling to customers and prospect premises Assist in managing departmental/product promotions & participate in company events Manage supplier relationships, agreements and service levels Prepare annual budgets, managing departmental costs in line with company budgets Collaboration with and support of the other departments within the business Manage performance and work standards of the team, administering corrective action and support as required Comply with and enforce Company Policies and procedures Complete regular Probation Review meetings for new employees and participate in the on-going employee appraisal process Manage day to day HR related processes (e.g. holiday approvals, absences etc.) Maintain high standards of housekeeping, maintaining a safe working environment Organise, manage and attend exhibition's & shows, occasionally may include weekends Identify training & development requirements for members of the Partech team Participate in training and development programmes as required by the Company Undertake any other duties or activities as required Skills Profile: 5+ years Automotive Spare Parts experience (HGV’s/PSV’s an advantage) and/or tool/power tool industry also at management level Business development skills and experience growing a business, experience of e-commerce an advantage Technical understanding of commercial vehicles Proven leadership, managerial and people development skills Excellent interpersonal skills Strong business acumen Proven ‘customer first’ service delivery track record Strong negotiation skills Ability to work accurately and efficiently in a busy working environment Competent IT skills including Excel (intermediate level or above), MAM experience an advantage Person Profile: Able to balance being both results and people focused  Communicates well, builds excellent relationships Organised. Agrees processes and delivers on time A high level of innovation and problem solving. Must be able to work on own initiative If you are living in Ireland and hold a VALID WORK PERMIT, we would love to hear from you, if however, you do not hold a valid work permit unfortunately we will not be in a position to assist you with your job search. Celtic Careers is proud to be an Equal Opportunity Employer.

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